Van den Brink Onroerend Goed
Service
Welcome to our service page
Here you will find important information for your stay in our short-stay locations, as well as our contact details.
The digital key
Below you will find the information we want to share about the digital key. We cover the following topics:
1. What are the requirements for my mobile phone to use the digital key?
2. How does the digital key work?
3. Tips in case the digital key is not working properly.
1. What are the requirements for my mobile phone to use the digital key?
Mobile phone requirements
Your mobile phone must meet the following requirements in order to use the digital key:
1. Bluetooth Low Energy (BLE)
-Required for wireless communication with the lock.
-Most modern smartphones (from around 2015 onwards) have this by default.
2. JUSTIN Mobile app installed
– See the user guide below at point 2. How does the digital key work?
3. Internet connection (temporary)
– Only needed once to receive the mobile key and to synchronize updates.
– Not always required when opening the door.
4. Mobile key
– This will be sent to your phone by us.
2. How does the digital key work?
Guide: JustIN Mobile app
Step 1: Download the app
– Android: Open the Google Play Store. Search for “JustIN Mobile”. Tap “Install”.
– iPhone (iOS): Open the App Store. Search for “JustIN Mobile”. Tap “Download”.
Step 2: Create an account or log in
– Open the app once it is installed.
– Log in with your existing JustIN Mobile account or create a new one.
Step 3: Activate your digital key
-After logging in, you will see your digital key once it has been assigned to you.
Step 4: Open the door with the app
– Go to the correct door.
– Open the app and tap on the key, or hold your phone near the reader.
– The door will unlock if you are authorized.
Watch the video here to see how it works.
3. Tips when the digital key is not working properly
Important tips
– Make sure your device is up to date.
– Make sure the JustIN Mobile app is up to date. Check the functionality right after an update.
– Ensure that Bluetooth and/or Location Services are enabled.
– Make sure the JustIN Mobile app has permission to use Bluetooth and/or Location Services. Permission can be granted when first using the app or via your phone’s settings.
– If the door does not open, try holding your phone at a quarter turn.
– If the door does not open, try using your phone without a case.
– Always take your phone with you when leaving your short-stay unit!
Please note:
If you call our emergency number outside office hours because you have locked yourself out, please be aware that we charge a €50 service fee to regain access. Also, please keep in mind that we may not be able to assist immediately, and it may take several hours before we can restore your access.
Further information
I report damage within 24 hours after arrival
If you notice any defects in the apartment or its equipment upon arrival or during your stay, please let us know. You can fill in the repair/fault report form via this link.
My apartment is not clean upon arrival
If the apartment is not clean upon your arrival, it is important to report this to us within 24 hours, including photos, via the repair/fault report form.
The fire alarm goes off, what should I do?
How does the equipment work?
- To learn how the air cooling works in Rubens, go to: How the air cooling works
- To learn how the stovetop works, go to: How the stovetop works
- To learn how the extractor hood works, go to: How the extractor hood works
- To learn how the microwave works, go to: How the microwave works
- To learn how the dishwasher works, go to: How the dishwasher works
Important information about the smoke detector/extractor hood
When cooking, you must always use the extractor hood. This prevents the smoke detector from going off unnecessarily and triggering a call to the control room (the costs for these notifications will be charged).
Do not disable the smoke detector. We also receive notifications from the control room in such cases, and the costs for these notifications will be charged.
I have a repair/fault request
If something needs urgent repair to prevent further damage outside office hours, you can call our emergency number: 0341-553144.
If it concerns damage or a fault during office hours, or something that can wait until the next working day, you can fill in the repair/fault report form via this link.
Can I rent for another 6 months after my initial six-month stay?
You can rent an apartment in the short-stay complex for a maximum of 6 months. It is not permitted to rent again after this period. However, you may be able to rent at one of our other locations if you wish and if an apartment is available.
I want to terminate my rental agreement
You can terminate your rental by filling in this form.
Intimidation, bullying, or threats within our short-stay
If residents intimidate, bully, or threaten other residents, the landlord has the right to immediately terminate the rental agreement without warning and to deny access to the building.
If you, as a tenant, feel unsafe, we ask you to report this as soon as possible via verhuur@vandenbrinkonroerendgoed.nl.
Waste
It is prohibited to leave waste in the hallways. Do not store waste in your apartment, as this can attract pests. Please dispose of your waste in the designated outdoor container.
Check-out
On the last day of your rental agreement, you may use the apartment until 12:00 PM at the latest. Check-out takes place on the 15th or the last day of the month.
Still having trouble?
If you have read everything but still cannot resolve the issue, we are available by phone and email. We can be reached during office hours (Mon–Fri 08:30–17:00).
Email: verhuur@vandenbrinkonroerendgoed.nl
Phone: 0341-553143
Outside office hours, only for faults and emergencies: 0341-553144
Please note:
If you call our emergency number outside office hours because you have locked yourself out, please be aware that we charge a €50 service fee to regain access. Also, note that we may not be able to assist immediately, and it may take several hours before we can provide access.
How can we help you?
How can we help you?
Contact us
Horster-Engweg 5
3853 ME Ermelo
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